Terms of service

Terms of Service

Last Updated: September 24, 2026

Welcome to Vylano. These Terms of Service govern your use of our website and your purchase of products from Vylano.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

1. About Vylano

Vylano is an online clothing brand offering fashion and apparel products through our website.

Throughout these Terms, the terms “Vylano,” “we,” “us,” and “our” refer to Vylano. The terms “you” and “customer” refer to the person accessing our website or purchasing our products.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorized access to our website or systems.
  • Copy, reproduce, distribute, or misuse our website content without permission.
  • Interfere with the operation or security of the website.
  • Use automated systems or methods to abuse or disrupt the website.
  • Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to our website if these Terms are violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, sizes, colors, prices, and other information displayed on our website are accurate.

However:

  • Colors may appear slightly different depending on your device or screen settings.
  • Minor variations in fabric, printing, stitching, or measurements may occur.
  • Product availability may change without notice.

We reserve the right to correct errors, update product information, or discontinue products at any time.

4. Pricing

All product prices are displayed in Indian Rupees (₹) unless otherwise stated.

Prices may change without prior notice.

If an incorrect price is displayed due to a technical or human error, Vylano reserves the right to cancel the affected order and provide an appropriate resolution.

Any applicable taxes, shipping charges, or other charges will be displayed during checkout where applicable.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

An order is considered accepted when Vylano confirms the order.

We reserve the right to cancel or refuse an order in circumstances including:

  • Product unavailability.
  • Pricing or listing errors.
  • Suspected fraudulent activity.
  • Incorrect customer information.
  • Delivery limitations.
  • Other circumstances that prevent us from fulfilling the order.

If an order is cancelled by Vylano after payment has been successfully received, any applicable refund will be handled according to the circumstances and applicable law.

6. Payment

Payments must be completed through the payment methods available on our website.

You agree to provide accurate billing and payment information.

Vylano does not store complete payment-card information on its own systems where payment processing is handled by third-party payment providers.

7. Shipping and Delivery

Orders are shipped to the address provided by the customer during checkout.

Customers are responsible for ensuring that their:

  • Name
  • Address
  • Phone number
  • PIN code
  • Other delivery information

are accurate.

Delivery times shown on the website are estimates and may vary because of courier delays, weather, holidays, logistical issues, or circumstances outside Vylano’s control.

Vylano is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

8. Exchanges and Returns

Vylano currently follows an exchange-only policy.

Eligible products may be exchanged within 7 days from the date of delivery, subject to the conditions stated in our Return & Exchange Policy.

Products must generally be unused, unworn, unwashed, undamaged, and have their original tags attached.

For complete details, please refer to our Return & Exchange Policy.

9. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, you should contact Vylano as soon as possible.

We may request photographs, videos, order information, packaging details, or other evidence to verify the issue.

After verification, Vylano may provide an appropriate resolution in accordance with our policies and applicable law.

10. Intellectual Property

All content available on the Vylano website, including but not limited to:

  • Vylano name and logo
  • Product photographs
  • Graphics
  • Text
  • Designs
  • Website layout
  • Product descriptions
  • Branding
  • Marketing materials

is owned by or licensed to Vylano and may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our content without prior written permission.

11. User-Submitted Content

If you submit reviews, photographs, comments, feedback, or other content to Vylano, you agree that the content is not unlawful, misleading, offensive, or infringing upon another person’s rights.

By submitting content, you grant Vylano permission to use, reproduce, display, or publish that content for legitimate business and marketing purposes, subject to applicable law.

You remain responsible for the content you submit.

12. Third-Party Services

Our website may use third-party services such as:

  • Payment processors
  • Shipping and logistics providers
  • Analytics services
  • Shopify and related ecommerce services
  • Marketing or communication services

These third parties may have their own terms and privacy policies.

Vylano is not responsible for the independent policies or practices of third-party services.

13. Website Availability

We aim to keep the Vylano website available and functioning properly, but we do not guarantee that the website will always be:

  • Available
  • Error-free
  • Uninterrupted
  • Completely secure
  • Free from technical issues

Maintenance, updates, technical problems, or circumstances beyond our control may temporarily affect website availability.

14. Limitation of Liability

To the extent permitted by applicable law, Vylano will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

15. Indemnification

You agree to indemnify and hold Vylano harmless from claims, losses, damages, liabilities, and expenses arising from your:

  • Violation of these Terms.
  • Misuse of our website.
  • Fraudulent or unlawful activities.
  • Violation of another person’s rights.
  • Submission of unlawful or infringing content.

16. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect information provided by customers.

17. Changes to These Terms

Vylano may update these Terms of Service from time to time.

Any updated version will be posted on this page with the revised “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes will be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

19. Contact Us

If you have questions about these Terms of Service, please contact us:

Vylano
Email: [YOUR SUPPORT EMAIL]
Website: https://vylano.myshopify.com/

Thank you for shopping with Vylano.